What Personal Data We Collect and Why We Collect It
Effective Date: 17/9/2023
Thank you for shopping at Sky High Traders. We value your satisfaction and strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return and Refund Period
You have three (3) days from the date of purchase to request a return or refund.
2. Refund Processing Time
Once your return is received, please allow up to seven (7) days for us to process the transaction and issue your refund.
3. Eligibility for Returns and Refunds
To be eligible for a return and refund:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
4. Submitting a Return or Refund Request
To initiate a return or refund, please contact our customer service at [Insert Contact Information] within the specified return and refund period.
5. Shipping and Return Costs
Shipping costs are non-refundable, and you will be responsible for paying your return shipping costs.
6. Refund Method
Refunds will be issued in the original payment method used during the purchase.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within three (3) days of receipt, providing details and photos. We will arrange a return, exchange, or refund accordingly.
8. Exchanges
If you wish to exchange your item for a different product or variant, please contact us within the specified return period. Exchanges are subject to product availability.
9. Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at skyhightraders@gmail.com.
Thank you for shopping at Sky High Traders. Your satisfaction is our priority, and we appreciate your understanding and cooperation with our return and refund policy.
